Inside Sales Manager

ServerCentral provides managed datacenter solutions with a focus on colocation, IP, managed infrastructure, and cloud computing. With datacenters strategically located worldwide, we serve a diverse roster of clients which include content delivery companies, webhosting and application service providers, and enterprise clients.
 
We focus on providing consistent quality and personalized service to our clients across our entire portfolio of services. Whether hosting a dedicated server package, distributing gigabits of content, or maintaining a large-scale colocation footprint, our clients know they can count on ServerCentral to keep their IT infrastructure running smoothly.

We are seeking an Inside Sales Manager to join our expanding team, reporting to the Vice President of Sales and Marketing.

The Inside Sales Manager is charged with providing leadership to our sales base retention and growth efforts, leading key sales efforts with our existing clients, in addition to managing several sales operations functions for the Vice President of Sales.  This role requires a passion for customer service and working with a large base of accounts.  The right candidate must possess a thorough understanding of the process of managing accounts, growing customers organically, and maintaining regular account stewardship.  Experience in a fast paced, high growth, and rapidly changing environment are vital to success in this role.

Job Scope:

• Manage and lead our inside sales team
• Develop (with the Vice President of Sales) an ongoing account stewardship program involving regular account contact, new products and services, and overall base revenue growth.
• Closely oversee team activities for our top 20 revenue producing accounts
• Manage the account stewardship program, including the assignment and reporting of the inside sales team activities in support of the program
• Special focus on accuracy, timeliness, and professionalism in all of our customer interactions
• Work with marketing on the follow-up and sales execution of marketing programs directed at our base of accounts
• Participate in industry and channel facing sales activities with the Vice President of Sales as needed
• Track and manage the distribution of:
  • Contract drafts to customers
  • NDAs to customers, partners, and prospective clients
  • SSAE reports for customer review
  • Agent agreements to new and prospective channel agents
• Track and distribute incoming leads from our channel agents
• Produce weekly sales reports from SFDC for our Monday sales meeting and report on key accomplishments
• Other duties as deemed necessary

Minimum Requirements:

• Strong account management skills
• Sales management experience is preferred, but not mandatory
• Bachelor’s Degree
• Superior organizational skills
• Impeccable attention to detail
• Ability to organize and prioritize work, execute an assignment from conception through completion and meet aggressive deadlines
• Ability to thrive in a fast paced, rapidly changing sales environment
• Ability to interact effectively with all staff
• Self motivated with excellent time management skills
• Minimum of 10 years’ experience in a sales support or sales management function
• Excellent written and verbal interpersonal communication skills
• Thrives in a team oriented, collaborative environment

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