Remote Hands

ServerCentral offers its colocation customers the opportunity to utilize our highly-skilled Data Center staff to diagnose, troubleshoot, and repair their equipment through our Remote Hands service. The standard rate for Remote Hands is $160/hour, billed in 15-minute increments, 24/7/365, except for the Flat Rate services listed below.

Monthly Block Pricing for Remote Hands

Our remote hands service is also available in prepaid monthly blocks. Please contact our sales department for more information.

Remote Hands in Other Facilities

ServerCentral employs local datacenter technicians to perform hands-on work in its other data center facilities. If a customer reports trouble in one of our remote facilities, all efforts will be made by ServerCentral to troubleshoot with remote console access and remote reboot.

IP Engineering and Senior System Administrators

ServerCentral has IP Engineers and Senior System Administrators on call 24/7 to facilitate customer requests. Time for IP Engineers and Senior System Administrators is $300 per hour, billed in 15-minute increments.

Terms and Conditions

Reboots - Fee-based reboots apply only to equipment which can be clearly identified in a specific rack. Equipment which does not meet this criteria will be billed using standard time-based billing.

Quick Network Reconfiguration - Technicians must be provided with the proper login credentials, and the correct IP information in order to be eligible for Quick Network Reconfiguration pricing.

Password Recovery - Supported in Windows Server, FreeBSD, and Linux only.

Please note that specific server configurations might not fall into this flat rate pricing.