Managed Services
Managed Infrastructure Monitoring
To achieve maximum business continuity where employees don’t wonder why they can’t access their email or your website doesn’t take too long to load, you need Managed Infrastructure Monitoring to deliver.
Equipment monitoring is critical to measuring application performance. Delving far deeper than standard up/down ping checks, our Network Operations Center (NOC) staff places deep probes across your network and Internet for a comprehensive view of service health. With maintenance-free, hosted architecture, you dramatically reduce the complexity and time required to achieve and maintain effective monitoring.
Features
• less to manage and less to pay for
• no more backup or availability worries
• you're alerted to issues before they cost you in revenue or reputation
• monitoring systems are scaled as you grow—without adding to your workload
How We Monitor
• conventional monitoring services are limited to primitive “keep-alive” probes
• over time, the combination provides sophisticated data for analysis
• omnidirectional probes for holistic visibility
• probes targeted at web servers or web-visible applications originate from
inside and outside our global IP network for high application performance
• holistic view of application and server health
• detect local and remote accessibility issues in time for rapid resolution
What We Monitor
• servers
• storage area networks
• firewalls
• routers
• switches
• virtual machines
• network attached storage
• server fan speed
• CPU
• disk I/O
• memory usage
• storage performance
• web servers
• database servers
• more
Hands-Off Escalations
• includes notification
• alerts dispatch to our on-site NOC
• NOC notifies customer contacts on pre-specified list
Hands-On Escalations
• includes notification and remediation
• depending on the alert, remediation is managed by ServerCentral NOC,
sysadmin, or network engineering staff
• the NOC immediately reaches out to customer-specified contacts and follows
pre-arranged workflows to isolate, contain, and restore service
Common Escalation Scenarios
• ongoing denial of service attacks
• system isn't 100% operational
• reported packet loss, network issue, or high ping times
• customer can't access equipment during an outage
• system/network configuration issues on managed or unmanaged hardware
Please fill out our Quote Request Form to receive a customized proposal for your review:
