Infrastructure Colocation

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Remote Hands
ServerCentral Remote Hands provides highly skilled data center staff to diagnose, troubleshoot, and repair your equipment at any time of day or night, including weekends and holidays. We maintain an extensive inventory of on-site hardware, including power supplies, memory, processors, fans, cabling, and hard drives of all sizes and interfaces for rapid repairs and replacements.

Pricing
The following prices are for routine support tasks in Chicagoland facilities.

Flat Rate Services

Remote reboot $25
Console remote reboot with disk check, up to 30 min.
$35
Quick network reconfiguration
$35
Administrator password reset
$50
OS installation
$50
Drive destruction  $20/drive

As-Needed Remote Hands Time

15 minutes
$40
30 minutes $80
45 minutes $120
1 hour
$160

Monthly Blocks Available

Need more than 5 hours? Please contact us.

FAQs
What sort of support requests can I make?
Remote Hands time may be used for anything from emergency troubleshooting to routine cabling, installs, and audits. Please note that rates do vary for unique requests that require a specialist or third-party vendor. We kindly request that you give our team 24-hour notice for non-emergency requests.

What happens if I exceed my monthly block time?
You will be charged at the discounted, hourly rate of your block in 15 minute increments. For example, if you exceed a 5-hour block by 3 hours and 12 minutes, you’ll owe 3 hours of overage at $120/hour, plus $30 for one 15-minute increment, for a total of $390.

What happens if I have time left over at the end of the month?
Unused block time expires at the end of the month, so make sure you use it up!


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