Last night, a cloud hosting company came to us in full panic mode. Their data center hosting provider of many years was knocked offline. They (and their customers) were knocked offline, too.
They needed to move a colocation cabinet worth of gear in a day — a process that typically takes days or weeks.
In this emergency situation, we were able to turn up a cab, power, and ports in 8 hours.
Happily, the company and their customers are back online. Meanwhile, several members of our sales, data-center operations, provisioning, and net-eng teams are back asleep.
Despite this being a particularly rapid turnaround, we can’t overstate the importance of taking a step back and seeing the whole picture, especially under pressure.
Making a fast IT decision under stress can have long-lasting consequences. Fortunately, this customer’s consequences turned out pretty darn well.
If you ever need help getting bailed out of a data center emergency, you can count on SCTG. Better yet, let someone else worry about your continuity. Sign up for a managed backup or disaster recovery service from SCTG.