They needed to move a cab’s worth of gear ASAP — a process that typically takes days or weeks. In this emergency situation we were able to turn up a cab, power, and ports in about 8 hours.
Happily, the company and their customers are back online. Meanwhile, several members of our sales, data-center ops, provisioning, and net-eng teams are back asleep.
Despite this being a particularly rapid turnaround, we can’t overstate the importance of taking a step back and seeing the whole picture, especially under pressure. Making a fast IT decision under stress can have long-lasting consequences. Fortunately, this customer’s consequences turned out pretty darn well.
If you ever need help getting bailed out of a data center emergency, you can count on SCTG. Contact us and we’ll get it done.