CDW

Learn how CDW turned its customers onto managed IT services through Colocation and Remote Hands from SCTG.

CDW is a Fortune 500 company and multi-brand technology solutions provider to business, government, education and healthcare organizations. 

 

INDUSTRY
Information Technology and Services
LOCATION
Vernon Hills, IL
CUSTOMER SINCE
2011

Challenge

CDW is headquartered in Chicago, but back in 2010, its closest data center facility was in Madison.

We were taking our Chicago-area clients on tours up in Wisconsin. The drives were painfully long.

Andy Kusler
Project Manager at CDW

CDW decided to ask Digital Realty (then DuPont Fabros Technology) for a recommendation on local colocation space. Aside from wanting to be closer to Chicago, CDW wanted to do away with CapEx and instead focus on the OpEx of using someone else’s facility. Digital Realty introduced CDW to SCTG, and the companies were an instant fit:

When we were looking at providers, SCTG was the only one to run their data centers the way CDW wanted. Our clients expect the same level of service they get at CDW facilities, and man do they get it at SCTG.

Andy Kusler
Project Manager at CDW

Solution

SCTG provides CDW with a first-class data center facility located much closer to its headquarters. In addition to premium Colocation space, SCTG provides 10 hours/month of Remote Hands services to CDW.

We had a lot of clients that weren’t traditionally services clients until we moved in with SCTG. They wanted the benefit of services provided in a first-class data center.

Andy Kusler
Project Manager at CDW

Any time CDW needs a server component swapped out or upgraded, SCTG already has replacement parts on site and a team ready to do the work.

SCTG keeps a huge amount of spare equipment on site, like cabling and PDUs. Partnering with somebody who can give us sparing, cabling, and Remote Hands assistance is important to us.

Andy Kusler
Project Manager at CDW

Results

We’ve never had a request that SCTG couldn’t meet. Sometimes it feels like we’re coaching other providers. But with SCTG’s staff, we just hand it over.

 

Andy Kusler
Project Manager at CDW

CDW is constantly growing its services business in Chicago and expects to continue its long relationship with SCTG.

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