Contact Summit
For anything that doesn’t fall under customer support or abuse, send it our way and we’ll route it to the right person on our team. We typically respond to general inquiries within one business day. For urgent matters, call us directly.
Client Support
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Log into portalReport Abuse
Report spam, malware, or unauthorized activity on our network.
abuse@summithq.comData Center Shipments
Sending equipment to one of our data centers? Submit a shipment request.
Schedule a shipmentWhat to Expect After You Reach Out
However you got in touch, here’s how we handle it.
A Real Person Reads It
Your message reaches someone on our team, not an automated queue. We read every note that comes in.
We Route It to the Right Person
Whether it’s a question, a project, or something urgent, we hand it to whoever on our team can actually help.
We Follow Up Directly
You hear back from a real person with a straight answer or next steps, typically within one business day.
“We were having trouble with our apps not sending data. We called up Summit, and they spent 2 hours talking us through it. It was a simple command line change and they fixed it. AWS won’t do that.”
“I have been a customer for over 14 years and they run a class act. Not only are they operating in some of the best data centers, their staff are so helpful and friendly. It’s been an amazing relationship.”
