|Dedicated Client Relationship Manager||✓|
|Network provisioning (IP addressing, VLAN configuration, physical cabling)||✓|
|Network traffic analysis & volumetric DDoS monitoring||✓|
|Hardware health monitors (compute, networking, storage)||✓|
|Custom monitoring runbook (optional)||✓|
|Complex custom monitor development||✓|
|Configuration changes per customer requests||✓|
|Device configuration, backup, & monitoring for changes||✓|
|Change management coordination||✓|
|Firmware patching & updates||✓|
|Access to 24x7 Network Operations Center (telephone, web, and email)||✓|
|Access to Customer Portal with customer-defined access roles||✓|
|15-minute ticket response time||✓|
SCTG is a Type II AT-101 SOC 2 audited company and PCI-DSS compliant. To help customers meet their compliance requirements with regards to HIPAA, SOX, and FISMA, we offer Business Associate Agreements to all Hybrid Cloud customers.
A cloud environment you control
With a hybrid cloud architecture, you decide what’s public and what’s private, moving your data and applications fluidly between both.
15-minute support ticket response time SLA
10-Gig connectivity between your gear and third-party clouds
24x7 support from certified cloud technicians
100% uptime SLAs on network connectivity and power
CDW sells multi-million dollar cloud deals and asks ServerCentral to do 100% of the racking, stacking, and cabling. I mean these are multi-million dollar deals and we trust ServerCentral. I think that speaks volumes.
We needed a complete way to deliver continuity of system operations and patient care, and ServerCentral delivered. The support and insight in developing our new architecture and defining and testing our comprehensive disaster recovery plans have been fantastic.
We are experts in healthcare payment and billing processes. We are not experts in architecting, deploying, managing, scaling, and supporting mission-critical IT infrastructure. This is where we turn to ServerCentral.
|Functional design workshop||✓|
|Technical design workshop||✓|
|Security and compliance workshop||✓|
|Implementation checkpoints plan||✓|
|Set up application||✓|
|Build and validate integration||✓|
|Prepare cutover strategy||✓|
|Migrate to production||✓|
|Customer happiness check||✓|