|Dedicated Client Relationship Manager||✓|
|Network provisioning (IP addressing, VLAN configuration, physical cabling)||✓|
|Network traffic analysis & volumetric DDoS monitoring||✓|
|Hardware health monitors (compute, networking, storage)||✓|
|Custom monitoring runbook (optional)||✓|
|Complex custom monitor development||✓|
|Configuration changes per customer requests||✓|
|Device configuration, backup, & monitoring for changes||✓|
|Change management coordination||✓|
|Firmware patching & updates||✓|
|Access to 24x7 Network Operations Center (telephone, web, and email)||✓|
|Access to Customer Portal with customer-defined access roles||✓|
|15-minute ticket response time||✓|
SCTG is a Type II AT-101 SOC 2 audited company and PCI-DSS compliant. To help customers meet their compliance requirements with regards to HIPAA, SOX, and FISMA, we offer Business Associate Agreements to all Hybrid Cloud customers.
A cloud environment you control
With a hybrid cloud architecture, you decide what’s public and what’s private, moving your data and applications fluidly between both.