#1 Network Capacity
One of the first things you’ll want to know about is the capacity of the network. It not only needs enough capacity to deal with your normal traffic, it needs enough capacity to deal with peak loads during things like product launches or promotions. Of course, there’s the capacity needed to deal with traffic you don’t want, too, like DoS attacks. It’s important to ask questions and make sure they’re able to provide the service you need.
Another important factor is the reliability and redundancy of the network. Is it designed to be fault tolerant? If portions of the network represent single points of failure, then each one is a potential liability for your business. Is the network designed and built in a way where scheduled maintenance causes downtime? You may not want to go down on someone else’s schedule.
#3 Routing Flexibility
Find out how much control they have over their routing policies. Problems are bound to come up delivering traffic to your customers, so it’s helpful to find a provider that can route around outages and bottlenecks.
If you call in, are you able to talk to someone who can help you, or do they pass you off into a phone tree? Do they let you talk to the person fixing the problem? How long does it take to reach them?
At ServerCentral, we are always willing to answer these questions and talk about how we can help you.