Enterprise Cloud
Enterprise Cloud from SCTG is a flexible, scalable, and secure infrastructure offering that allows you to dynamically scale resources in response to changing business needs. Powered by 
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Customers who trust SCTG for compliant VMware cloud hosting
Here are just a few companies we’ve rolled up our sleeves for. Read their cloud case studies:
Features
| Dedicated Client Relationship Manager | ✓ |
| Network provisioning (IP addressing, VLAN configuration, physical cabling) | ✓ |
| Network traffic analysis & volumetric DDoS monitoring | ✓ |
| Hardware health monitors (compute, networking, storage) | ✓ |
| Custom monitoring runbook (optional) | ✓ |
| Complex custom monitor development | ✓ |
| Configuration changes per customer requests | ✓ |
| Device configuration, backup, & monitoring for changes | ✓ |
| Change management coordination | ✓ |
| Firmware patching & updates | ✓ |
| Access to 24x7 Network Operations Center (telephone, web, and email) | ✓ |
| Access to Customer Portal with customer-defined access roles | ✓ |
| 15-minute ticket response time | ✓ |
Cloud management
SCTG provides complete management of the underlying hardware and the software tools used to deliver your cloud.
That includes virtualization platform management, hypervisor patching and updates, on-site hardware sparing, and full maintenance/support — all monitored 24x7 by SCTG’s Network Operations Center (NOC).
15-minute support ticket response time SLA
10-Gig connectivity between your gear and third-party clouds
24-hour support from certified cloud technicians
100% uptime SLAs on network connectivity and power
CDW sells multi-million dollar cloud deals and asks SCTG to do 100% of the racking, stacking, and cabling. I mean these are multi-million dollar deals, and we trust SCTG. I think that speaks volumes.
We needed a complete way to deliver continuity of system operations and patient care, and SCTG delivered. The support and insight in developing our new architecture and defining and testing our comprehensive disaster recovery plans have been fantastic.
We are experts in healthcare payment and billing processes. We are not experts in architecting, deploying, managing, scaling, and supporting mission-critical IT infrastructure. This is where we turn to SCTG.
Availability zones
San Jose, California
Elk Grove Village, IL
Ashburn, Virginia
Cloud compliance
SCTG is a SOC 2 Type II audited company and PCI-DSS compliant. Our annual SOC 2 Type II audit serves as the foundation for helping customers satisfy vendor management needs and meet their own compliance requirements, including HIPAA.
Cloud implementation phases
Design
SCTG’s Responsibility |
Joint Activity |
|
| Goals workshop | ✓ | |
| Functional design workshop | ✓ | |
| Technical design workshop | ✓ | |
| Security and compliance workshop | ✓ | |
| Design review | ✓ | |
| Implementation checkpoints plan | ✓ |
Configuration
SCTG’s Responsibility |
Joint Activity |
|
| Set up application | ✓ | |
| Validate data | ✓ | |
| Build and validate integration | ✓ | |
| Prepare cutover strategy | ✓ |
Transition
SCTG’s Responsibility |
Joint Activity |
|
| Migrate to production | ✓ | |
| Final validation | ✓ | |
| Customer happiness check | ✓ | |
| Portal training | ✓ | |
| Final handoff | ✓ |
“With the combined experience of cloud infrastructure and application transformation, SCTG is well positioned to develop solutions that offer companies an easier and more manageable path into the cloud.”
451 Research