Remote Hands

Why make a trip out to the data center if you don’t have to? Get clued, on-site support from SCTG’s experienced technicians and admins 24x7x365.

Make a service request from the customer portal

Remote Hands pricing

If you have a question or problem, our clued Remote Hands team will get back to you within 15 minutes, 24x7x365 — guaranteed. Get pricing info here.

This isn't the Remote Hands service you're used to.

  • Our on-site parts depot means hardware maintenance is performed right away.
  • You’ll get immediate support from an actual expert who is competent in whatever you need — without waiting in phone tree purgatory.
  • Our techs are exceptionally skilled in everything from pulling cables to debugging kernels.
  • Need to ship something to the data center? We’ll unpack, document, and securely store it for you.

Thanks for the quick turnaround on the cables. Gotta say, it’s pretty sweet having an on-site “store.”

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CDW has sold multimillion-dollar cloud deals and asked SCTG to do 100% of the racking, stacking, and cabling. I mean these are multimillion-dollar deals — and we trust SCTG. Our engineers have come to trust SCTG’s techs as much as each other. That speaks volumes.

CDW

We lean on SCTG’s sales and network engineers for everything, from on-site hardware swaps to large-scale buildouts. We consider them an extension of our own staff.

New Relic

You don’t have to get past the first level of BS to get support. It's immediate, it's personal, it's intelligent, and it’s my favorite part about working with SCTG. They’ve been super competent for us across a wide range of issues.

Ars Technica

SCTG

111 W. Jackson Blvd #1600
Chicago, IL 60604

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